U.S. Fulfillment Network

Eligible orders ship from available U.S. inventory through our logistics partners. We are expanding warehouse partnerships in key regions, including California, Texas, Illinois, Pennsylvania and Georgia. The actual dispatch location depends on the item, stock and destination; not every location handles every product.

Shipping Carriers

Depending on the order, delivery may be handled by UPS, DHL, FedEx or another authorized carrier.

Marketplace Fulfillment Options

Selected orders may be fulfilled using Amazon Multi-Channel Fulfillment (MCF) or Walmart-related fulfillment services where supported. These are fulfillment options, not additional shipping carriers.

Buy with Prime is available only where its checkout option appears on an eligible product; applicable Prime benefits and fulfillment terms are shown during that checkout.

Order Tracking

When your order ships, tracking information will be sent to the email used at checkout. You can also view your orders or track your package online. Some orders may arrive in separate shipments.

Order Changes & Cancellations

Need to cancel? Sign in to My Account, open your order and select Cancel items if that option is available. Requests made before shipment are subject to approval; once shipped, orders cannot be canceled.

Eligible returns follow our Return & Refund Policy. For shipping regions, exclusions and delivery estimates, see our Shipping Policy.

Shop with Confidence

Eligible products may be returned within 30 days of delivery when unopened, unused and in their original packaging with the included accessories, subject to our published return terms.

Items received damaged, defective or incorrect are reviewed separately from standard change-of-mind returns. Our support team will advise on the appropriate next steps.

Start a Return

Request a return through My Account or contact our support team. Please obtain return authorization before sending an item back. Eligibility, return shipping charges and other conditions are explained in our Return & Refund Policy.

Included Factory Warranty

Eligible new ERAYAK equipment is backed by a 3-Year Limited Factory Warranty for U.S. consumer use. Commercial-use coverage is 6 months, subject to the applicable product and warranty terms.

For eligible manufacturing defects, our team provides troubleshooting, warranty guidance and covered parts or approved service solutions. Coverage varies by claim type and warranty period.

Optional Product Protection

On eligible products, an additional protection plan may be available from the provider identified in the purchase options. Optional coverage is separate from the included ERAYAK factory warranty; its price, duration, exclusions and claims process are governed by the selected plan's terms.

Review the full Factory Warranty Terms before making a claim or purchasing additional protection.

Personal Support When You Need It

Our team can assist with technical troubleshooting, warranty requests, replacement-part questions, order issues and after-sales service. Contact us through any of the following channels: