ERAYAK AFTER-SALES SUPPORT

How can we help?

Submit your order information and tell us what happened. The more details you provide, the faster our support team can understand the issue and recommend the right solution.

1
Tell us what happened

Provide your order number, product model, and a clear description of the issue.

2
Show us the issue

Photos or a short video can help our support team identify the problem faster.

3
Receive support

Our support team will review your case and contact you by email with the next step.

BEFORE YOU SUBMIT

A few details can help us solve the issue faster.

Please provide accurate order and product information. If the issue is visible or difficult to explain, a photo or short video is especially helpful.

Helpful information to include

✓ What happens when you try to start or use the product
✓ Any unusual sound, warning light, error, leak, or physical damage
✓ Photos of the control panel, damaged part, or affected area
✓ A short video if the problem only appears while the product is running
Support Email
support@erayakpower.com

You may also contact our support team directly by email.

Submit a Support Request

Fields marked with * are required.

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Add a photo or short video

Show the control panel, damaged area, error condition, unusual operation, or the part causing the problem.

No file selected

Recommended formats: JPG, PNG, WEBP, MP4 or MOV.

By submitting this form, you agree that ERAYAK may contact you by email regarding this support request.

What happens after you submit?

Our support team will review your order information and issue details. We may contact you for additional photos, video, or troubleshooting information before providing the appropriate solution.

ERAYAK SUPPORT