ERAYAK 3-Year Limited Factory Warranty
ERAYAK 3-Year Limited Factory Warranty
Built by us. Backed by us. Every eligible new ERAYAK product is supported directly by the manufacturer, with clear coverage for manufacturing defects and a practical path to diagnosis, parts, repair, or replacement when appropriate.
Warranty Coverage at a Glance
Coverage starts from the original retail purchase date and applies to eligible new ERAYAK products purchased for consumer or commercial use in the United States.
| Use Type | Coverage Period | Coverage Level | Shipping |
|---|---|---|---|
| Consumer Use | 3 Years | 90-Day Zero-Cost Defect Resolution, followed by Year 1 Parts & Labor Protection and Years 2–3 Core Component Protection. | ERAYAK-authorized standard round-trip U.S. shipping is included for approved manufacturing-defect claims reported within the first 90 days. After 90 days, transportation is not included unless specifically authorized by ERAYAK. |
| Commercial Use | 6 Months | Eligible defects in materials or workmanship, including covered replacement parts and reasonable repair labor. | Transportation and shipping are not included unless specifically authorized by ERAYAK. |
How the 3-Year Consumer Warranty Works
The level of coverage changes over time so that early product defects receive the strongest support while long-term coverage remains focused on major functional components.
Zero-Cost Defect Resolution
For an approved manufacturing defect reported within the first 90 days, ERAYAK covers eligible parts, reasonable labor, and ERAYAK-authorized standard round-trip domestic shipping.
Parts & Labor Protection
Eligible defects in materials or workmanship remain covered for replacement parts and reasonable repair labor. Transportation, packaging, and shipping are not included unless ERAYAK specifically authorizes them.
Core Component Protection
ERAYAK provides eligible factory-direct replacement parts for designated major functional components. Labor, transportation, routine maintenance, and normal wear items are not included during this period.
Factory-Direct Resolution
Our goal is to solve approved warranty issues in the most practical way rather than forcing every product through the same repair process.
How ERAYAK May Resolve a Claim
- Remote troubleshooting and technical guidance
- Factory-direct replacement parts
- Authorized repair assistance
- Product repair when appropriate
- Replacement of the product when repair is not practical
- A comparable ERAYAK product or another legally permitted remedy when appropriate
ERAYAK Determines the Appropriate Remedy
The appropriate warranty remedy is determined by ERAYAK based on the nature of the failure, product condition, repairability, parts availability, service cost, product availability, and other relevant circumstances.
What This Warranty Covers
The ERAYAK Limited Factory Warranty is designed to cover eligible defects in materials or workmanship that occur during normal intended use.
Covered When Eligible
- Manufacturing defects in materials or workmanship
- Covered replacement parts required to correct an approved defect
- Reasonable repair labor during periods where labor coverage applies
- Major functional components during the applicable Core Component Protection period
- ERAYAK-authorized standard shipping where expressly included by this warranty or approved by ERAYAK
Not Covered
- Routine maintenance, including neglected oil changes, clogged filters, or required service items
- Normal wear items, such as spark plugs, filters, hoses, seals, nozzles, and similar consumables, unless defective when originally supplied
- Fuel-related damage caused by stale, contaminated, incorrect, or improperly stored fuel
- Lubrication-related damage caused by incorrect oil type, insufficient oil, or improper maintenance
- Misuse or overload, including operation outside published specifications
- Accidental or environmental damage, including collision, drops, flooding, water intrusion, fire, severe corrosion, or improper storage not caused by a covered product defect
- Damage caused by improper repair, incorrect installation, or unauthorized modification
- Theft, loss, or cosmetic damage that does not impair normal product function
- Damage caused by failure to follow the owner's manual or required maintenance procedures
Commercial Use
Products used for commercial, rental, business, professional, or income-producing purposes are covered for 6 months from the original retail purchase date against eligible defects in materials or workmanship. Covered replacement parts and reasonable repair labor are included. Transportation and shipping are not included unless specifically authorized by ERAYAK.
3 Steps to Get Back to Full Power
Contact ERAYAK directly. Our support team will help determine the fastest reasonable path to restore your equipment.
Submit Your Product Information
Provide your Order ID, product model, Serial Number (SN), purchase information, and a description of the issue. Photos or video may be requested for faster diagnosis.
Factory-Direct Diagnosis
ERAYAK may use remote troubleshooting, photos, video, technical inspection, or other reasonable diagnostic steps to identify the failure and determine warranty eligibility.
Repair, Parts, or Replacement
Once a claim is approved, ERAYAK will determine the appropriate resolution, which may include parts shipment, authorized repair, product repair, replacement, or another appropriate remedy.
Product Registration
Registering your ERAYAK product helps us locate your purchase information faster, maintain product records, and simplify future support or claim verification.
Product registration is recommended but is not required by itself to preserve an otherwise valid ERAYAK Limited Factory Warranty. Proof of purchase, product identification, and other reasonable claim information may still be required when requesting warranty service.
Want More Than the Standard Factory Warranty?
Optional ERAYAK factory-direct protection plans may be offered separately on eligible products. Any paid protection plan is separate from this 3-Year Limited Factory Warranty and is subject to its own coverage, eligibility, cancellation, and service terms.
Need Support? Contact ERAYAK Directly.
Have your Order ID and Serial Number (SN) ready whenever possible so our team can help you faster.
ERAYAK Service Center – California
20460 Yellow Brick Rd
Walnut, CA 91789
United States
U.S. After-Sales Support
Call: +1 (573) 455-4565
Email: support@erayakpower.com