ERAYAK Care+
ERAYAK Care+
More protection. More ways to get back to full power. ERAYAK Care+ is an optional paid repair and replacement protection plan for eligible ERAYAK products, with enhanced service benefits and total protection options through Year 4 or Year 5.
Your 3-Year Factory Warranty Is Already Included
You do not need to purchase Care+ to receive ERAYAK's standard factory warranty. Care+ is an optional upgrade that adds enhanced repair benefits and extends eligible protection beyond the standard warranty period.
3-Year Limited Factory Warranty
Eligible consumer products include ERAYAK's standard 3-Year Limited Factory Warranty: 90-Day Zero-Cost Defect Resolution, Year 1 Parts & Labor Protection, and Years 2–3 Core Component Protection for eligible manufacturing defects.
ERAYAK Care+
Care+ adds broader eligible mechanical and electrical breakdown protection, authorized repair labor, eligible ERAYAK-authorized standard shipping, $0 deductible on approved claims, and additional repair or replacement options.
Choose Your Care+ Plan
Care+ is currently offered in two simple protection levels. Pricing is calculated based on the covered product and is shown directly on eligible product pages before purchase.
Care+ 4-Year Total Protection
- Includes your standard 3-Year Limited Factory Warranty
- Eligible protection continues through Year 4
- Broader eligible mechanical and electrical breakdown protection
- Covered replacement parts
- ERAYAK-authorized repair labor
- $0 deductible on approved Care+ claims
- Eligible ERAYAK-authorized standard shipping
- Repair, replacement, comparable-product, or ERAYAK credit options when appropriate
Care+ 5-Year Total Protection
- Includes your standard 3-Year Limited Factory Warranty
- Eligible protection continues through Year 5
- Broader eligible mechanical and electrical breakdown protection
- Covered replacement parts
- ERAYAK-authorized repair labor
- $0 deductible on approved Care+ claims
- Eligible ERAYAK-authorized standard shipping
- Repair, replacement, comparable-product, or ERAYAK credit options when appropriate
What Does Care+ Add?
Care+ is designed to add meaningful service benefits beyond the standard factory warranty rather than simply repeat coverage you already receive.
| Benefit | 3-Year Factory Warranty | ERAYAK Care+ |
|---|---|---|
| Factory-Direct ERAYAK Support | Included | Included |
| Eligible Manufacturing Defects | Included | Included |
| Eligible Mechanical / Electrical Breakdown | Limited to applicable factory-warranty coverage | Enhanced Protection |
| Repair Labor After Year 1 | Not included under standard Years 2–3 coverage | Included when authorized |
| Authorized Standard Shipping | First 90 days or when specifically authorized | Included when required for an approved Care+ remedy |
| $0 Deductible | — | On approved Care+ claims |
| Total Protection Term | Through Year 3 | Through Year 4 or Year 5 |
Repair It. Replace It. Or Move You Forward.
ERAYAK determines the most practical resolution for each approved Care+ claim based on the failure, repairability, parts availability, product condition, service cost, and product availability.
Repair
We may provide replacement parts, technical support, or authorize appropriate repair service.
Replace
If an approved covered failure cannot be reasonably repaired, ERAYAK may replace the covered product.
Comparable Model
If the original model is unavailable, ERAYAK may provide a comparable ERAYAK product.
ERAYAK Credit
When appropriate, ERAYAK may offer store credit toward another eligible ERAYAK product.
What Care+ Covers
Care+ focuses on eligible mechanical and electrical failures occurring during normal intended consumer use.
Covered When Eligible
- Mechanical breakdowns that prevent the covered product from performing its intended function
- Electrical failures occurring during normal intended use
- Covered replacement parts required to complete an approved Care+ remedy
- Reasonable repair labor expressly authorized by ERAYAK
- ERAYAK-authorized standard shipping when ERAYAK determines transportation is necessary to complete an approved remedy
- Repair or replacement options when appropriate
Not Covered
- Accidental damage, collision, drops, abuse, or misuse
- Flood, water intrusion, fire, theft, or loss
- Damage caused by stale, contaminated, or incorrect fuel
- Damage caused by incorrect oil type, insufficient oil, or improper lubrication
- Overloading or operation outside published specifications
- Routine maintenance and normal wear items
- Cosmetic damage that does not impair normal product operation
- Damage caused by improper repair, incorrect installation, or unauthorized modification
- Commercial, rental, or income-producing use unless expressly stated as eligible
- Failures or damage that existed before Care+ was purchased
How a Care+ Claim Works
No guessing who to contact. Care+ support starts directly with ERAYAK.
Tell Us What Happened
Provide your Order ID, model, Serial Number, purchase information, and a description of the issue. Photos or video may be requested.
Factory-Direct Diagnosis
ERAYAK may use remote troubleshooting, photos, video, technical inspection, or other reasonable diagnostic methods to determine the cause of the failure and Care+ eligibility.
Repair or Resolution
Once approved, ERAYAK determines the appropriate solution, which may include parts, authorized repair, product replacement, a comparable ERAYAK model, or eligible ERAYAK credit.
Important Care+ Terms
Care+ is an optional paid service plan and is separate from the ERAYAK 3-Year Limited Factory Warranty.
Eligibility & Plan Term
- Care+ is available only on eligible new ERAYAK products purchased for consumer use in the United States where offered.
- Care+ 4-Year and Care+ 5-Year terms are measured from the original retail purchase date of the covered product.
- During any period in which the standard Factory Warranty also applies, Care+ provides only the additional benefits available under Care+.
- After the standard 3-Year Factory Warranty ends, eligible Care+ protection continues through the end of the selected 4-Year or 5-Year total term.
- Care+ must be purchased with the covered product or during another enrollment period expressly offered by ERAYAK.
- Care+ availability and customer rights may vary by state.
Coverage Limit
The maximum aggregate benefits provided under Care+ will not exceed the original purchase price actually paid for the covered product, after discounts and excluding taxes, shipping charges, and the price paid for Care+ itself.
Multiple approved claims may be submitted during the applicable Care+ term until the available Coverage Limit is exhausted. If ERAYAK provides a replacement product or ERAYAK credit equal to the remaining Coverage Limit, the Care+ plan will be considered fulfilled.
Cancellation & Refunds
You may request cancellation of Care+. Refund eligibility and calculation may depend on when the cancellation is requested, whether Care+ benefits or claims have already been provided, and applicable law.
Where applicable, any refund after an initial cancellation period may be calculated based on the unused portion of the Care+ term, less claims or benefits already paid or provided. If applicable law provides greater cancellation or refund rights, those rights will apply.
Shipping & Service
For an approved Care+ claim, ERAYAK will cover standard shipping that ERAYAK expressly determines is necessary to complete the authorized remedy.
Customers remain responsible for reasonable preparation of the product for transport, including appropriate packaging and removal of fuel or oil when required.
Expedited shipping, special handling, remote-area surcharges, international shipping, or other non-standard transportation charges are not included unless ERAYAK expressly agrees otherwise.
One Brand. One Support Team.
Care+ support starts with ERAYAK. Contact our U.S. after-sales team directly whenever you need assistance with an eligible Care+ claim.
ERAYAK Service Center – California
20460 Yellow Brick Rd
Walnut, CA 91789
United States