Politique de résiliation

1. Subscriptions

When a subscription is specifically offered and selected, repeat deliveries and charges follow the frequency, price, billing schedule, and duration disclosed at checkout.

• Recurring billing: Charges for scheduled orders are processed using the payment arrangements selected for the subscription, unless a prepaid plan applies.
• Renewal: A subscription may renew automatically if that is disclosed in its offer terms.
• How to manage or cancel: Use the subscription management link or instructions supplied in your confirmation email, if available, or contact Erayak Support.
• Important distinction: Canceling a single subscription shipment or order does not automatically cancel the ongoing subscription agreement. Request cancellation of the subscription itself before the next applicable billing or processing cutoff.
• Orders already shipped: Shipped subscription orders cannot be canceled as shipments. Any return is subject to the applicable Return & Refund Policy and the subscription terms.

2. Pre-Orders

A pre-order, when offered, lets you purchase an item before its expected availability or shipping date. The product listing or checkout will identify the applicable pre-order conditions.

• Payment timing: The offer may require no immediate payment, a deposit, or full payment at checkout, with any remaining balance charged according to the terms disclosed.
• Before fulfillment: For eligible, unfulfilled pre-order items, sign in to My Account and select Cancel items, if available, or contact support. Requests are subject to review and the specific pre-order terms.
• Deposits and refunds: Any deposit treatment or special cancellation condition will follow the terms stated for that pre-order and applicable law.
• After shipment: Shipped pre-order items cannot be canceled. An eligible return may be requested after delivery under the Return & Refund Policy.

3. Try Before You Buy

If a product is offered through a try-before-you-buy program, the specific trial duration, billing date, return instructions, and condition requirements will be disclosed as part of the offer.

• Payment authorization: Your payment method may be authorized before the product is fulfilled or shipped, as described in the offer.
• Trial period: You must follow the stated deadlines and instructions if you choose not to keep the product.
• Return during the trial: A return must be completed in accordance with the trial program's requirements. Contact support promptly if you need instructions.
• Charges: If the item is not returned as required by the trial terms, the authorized payment method may be charged the applicable purchase amount.
• Condition requirements: Return eligibility is subject to the offer's stated conditions, the applicable Return & Refund Policy, and applicable law.

4. Standard Order Cancellations

For regular one-time purchases, customers may submit a cancellation request for eligible items until those items are fulfilled, in accordance with the cancellation rules applied to the order at checkout.

1. Sign in: Visit My Account using the email address associated with the purchase.
2. Open your order: Select the applicable order and choose Cancel items if the option is displayed.
3. Submit your request: We will review the order and notify you of the outcome. Submitting a request does not automatically cancel the order.
4. If the option is unavailable: Email support@erayakpower.com promptly with your order number and reason for cancellation.

No fixed 12-hour cancellation limit is imposed by this written policy on otherwise eligible, unfulfilled standard-order items. Actual request availability follows the cancellation rules and item status applied to the order. Special offers or legally required rights may have additional terms.

5. Fulfillment Status, Shipped Orders & Refunds

Erayak orders may be processed quickly by warehouse or fulfillment partners. Please submit any requested changes as soon as possible.

• Processing orders: A request submitted while an item is unfulfilled may still be declined if the shipment cannot be stopped. Eligibility is reviewed based on the item's actual fulfillment status.
• Already fulfilled or shipped: Items that have been fulfilled or shipped can no longer be canceled through the standard cancellation process.
• Partially shipped orders: If only some items have shipped, eligible unfulfilled items may still be submitted for cancellation separately.
• Returns after delivery: If your order can no longer be canceled, you may request a return after delivery if it meets our Return & Refund Policy. Standard non-defective returns have condition and eligibility requirements.
• Approved cancellation refunds: Where payment has already been captured, approved cancellation refunds are issued to the original payment method. Your bank or payment provider may require additional posting time. Uncaptured authorizations may instead be released.

For complete return eligibility and refund details, see our Return & Refund Policy. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer protection laws.