Get Real Help from Real Engineers
Speak directly with our technical team. No barriers, no delays, just expert support when you need it.
Our Support Guarantee
Real experts. Real support. Real results.
Direct Engineer Access
Speak with the people who design and build your generator. No outsourced call centers, no language barriers.
24-Hour Response Time
Email, call, or chat - we respond within 24 hours. Every time. Guaranteed.
Lifetime Product Support
We don't just sell you a generator and disappear. We support you for the entire life of your product.
Multiple Contact Channels
Email • Phone • Live Chat
Reach us however you prefer. No marketplace barriers.
Third-Party Marketplaces vs. Buying Direct
Why thousands of customers choose direct manufacturer support
❌ Third-Party Marketplaces
✅ Buying Direct from Erayak
More Than Just Returns - Real Technical Support
Comprehensive support for every stage of your generator ownership
💬 Pre-Purchase Consultation
Not sure which model fits your needs? Talk to our team. We'll help you choose the right generator for your specific application.
🔌 Setup & Installation
Step-by-step guidance to get you running. From unboxing to first start, we'll walk you through every detail.
🔍 Troubleshooting
Engine won't start? Power issues? Unusual sounds? We'll diagnose it and get you back up and running fast.
🛠️ Maintenance Guidance
Keep your generator running for years. We'll teach you proper maintenance schedules and best practices.
⚙️ Parts & Upgrades
Direct access to genuine Erayak parts. No searching, no guessing. We'll get you exactly what you need.
📋 Warranty Claims
Fast, direct processing without third-party delays. We handle everything from diagnosis to replacement.
🔗 Parallel Connection Setup
Expert help connecting multiple units for increased power. We'll ensure safe, optimal configuration.
📚 Product Training
Learn advanced features and get the most out of your investment. Video tutorials and live support available.
Industry-Leading 3-Year Warranty
One of the longest warranties in the portable power industry
3-Year Parts & Labor Warranty
We stand behind our products with comprehensive coverage
What's Covered
- Engine and electrical components
- Manufacturing defects
- Parts replacement
- Labor costs
- Shipping of replacement parts
Direct Processing
- No marketplace middleman
- Fast claim approval (24-48 hours)
- Direct shipping from Erayak
- Phone support throughout process
- Expert diagnosis included
Extended Coverage
- Register within 30 days for +6 months
- Priority parts access
- Dedicated support line
- Lifetime technical assistance
- Exclusive upgrade offers
🎁 Register Your Product Today
Activate your extended warranty and unlock exclusive benefits. Registration takes less than 2 minutes and gives you peace of mind for years to come.
List of US Warehouses
ERAYAK Ontario Warehouse (CA)
1670 S Etiwanda Ave #A, Ontario, CA 91761
ERAYAK Pennsylvania Warehouse (PA)
7185 Ambassador Dr, Allentown, PA 18106
ERAYAK Texas Warehouse (TX)
1113 West Oakdale Road, Grand Prairie, TX 75050
ERAYAK Illinois Warehouse (IL)
460 Gibraltar Drive, Bolingbrook, IL 60440
ERAYAK Georgia Warehouse (GA)
1380 Jesse Cronic Road, Braselton, GA 30517
ERAYAK Service Center (CA)
14650 Gravilla Road, Victorville, CA 92392(After-sales Center)