Customer Services
Customer Service
At Erayak, your satisfaction is our top priority.
Whether you need product support, help with a warranty claim, or simply have a question — our dedicated team is here to assist you.
Reach out through the form below, or contact us by email or phone. We’re ready to help, every step of the way.
🇺🇸 United States Contact – Erayak North America
- Email: support@erayakpower.com
- Address: Erayak Power Victorville, CA 92392, USA
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from 1611 reviews
This has been a life saver! It seems like our lights go out all the time. With this we plug up a window unit, fridge, WI-FI, lamp and chargers! It’s easy to move as well. Can’t say enough about it. We love it. Get it!! You won’t regret it.

Okay, real talk I was kinda nervous about going off-grid for a whole week with my family. We needed reliable power, but solar panels seemed risky (hello, unpredictable weather) and power banks just weren't gonna cut it. That's when we grabbed this 2400W inverter generator, and holy cow, it was a total lifesaver.
First off, this thing is way quieter than I expected. Like, we could actually hear each other talk while it was running - none of that obnoxious lawnmower sound you get from cheaper generators. The ECO mode is genius too it automatically adjusts the engine speed based on what you're powering, so we weren't burning through gas like crazy.
Setup was stupid simple. Came packed nice and secure with all the cables we needed. Just add gas, pull the cord (starts up super easy), and boom instant power. That bright red color Actually super handy when you're searching for it in the dark at 2AM.
We powered everything phones, laptops, a mini fridge, even ran a small electric griddle for breakfast. Never missed a beat. After a full week of heavy use, I'm convinced this is the perfect balance of power and portability. Yeah, it costs more than a solar charger, but when you absolutely need power that won't quit? Worth every penny. It is super powerful and yet small enough to fit anywhere it has enough capacity to run all the essentials and works really well.
10/10 would recommend to anyone who camps, tailgates, or just wants solid emergency backup power.

The inverter arrived in packaging appropriate to its size.
It is very heavy, but that was to be expected upon receipt. The material used for the cage was carefully chosen, with a good thickness of metal, as the device was designed for outdoor use.
On the front, however, some trimmings were made, although the workmanship was still solid there.
With a large tank of premium gasoline, starting the motor is child's play. A gentle pull and it starts, which is accompanied by a fairly loud noise. If you increase the power, the dB(A) also increases significantly. Nevertheless, it is still within the standard range for a gasoline inverter.
The performance is excellent, and even under load it easily lasts for more than half a day.

Our power pole caught fire due to a grounding issue, and we were left without electricity until repairs could be made. Thankfully, I had purchased the Erayak 8000iE Inverter Generator ahead of time. Living in rural Texas, the power grid isn’t always reliable during storms.
This was my first real use of it, and I’ll admit I was a little nervous at first. But it delivered exactly what we needed. It powered our RV without any issues and kept us comfortable the entire time. While some people complain about generator noise, this 8000iE runs at about 67 decibels from 23 feet away — much quieter than the old generators I’ve used, so we could sleep through the night without getting up to refuel.
Before firing it up, I had already checked and installed the small parts, and noticed it doesn’t come with oil. I added about a quart and used Sta-bil fuel stabilizer so the fuel stays fresh during storage. I also make it a habit to run it once a month just to keep it ready.
With its 5.4-gallon fuel tank, it ran close to 9 hours at 50% load — plenty of time to get through the night. It kept our air conditioner, refrigerator, and TV running without a hiccup.
I really like the versatile outlets — dual 120V/240V power, standard household outlets, a 30A locking outlet, a 12V DC port, and USB ports — so I can power everything from the fridge and sump pump to my laptop and phone charger at the same time.
I hope my review helps someone in making a decision, I was very leary at first but it has proven itself to me.

Been working great for the last couple weeks, we are using it with the camper and haven't had any issues. Its a little louder than I like but my husband says that unless we spend $1400 on a really good one this is prefect for our needs. It easy to crank up, I can do it and im short and not very muscular. The price and reviews are what convinced us to purchase this one over a few others that we had liked at and had pushed it off for months before I told him over memorial day weekend I couldn't stay in the camper without some form of ac, so we bought this and it arrived quickly. Overall very happy with the power and price

Started right up and is super quiet. I used it once already the 2nd day I had it and it powered my portable radio, my battery charger along with my 6hp rigid vacuum! I’ve had two people tell me they were gong to buy one as well after I posed a video on Facebook!!

This inverter is one of the best options for summer or winter emergency use. If you plan to use it continuously, you'll need the right capacitor. Double the 8awg capacitor to get 4awg, which is actually comparable to the inverter's output power. Don't count on the digital display, though. It's a rough estimate, but there's a 4-5V error depending on the input power. I powered it with a Lipo battery pack I built myself, and it got 15.43V.
It's currently selling for $249. Honestly, for a pure sine wave power source that can power a 500-watt refrigerator, a 1000-watt microwave, a 43-inch/75-inch TV, an internet modem, and prevent all my LED bulbs from humming or flickering for hours on end, it's a good deal (I connected it to my house during a lightning-struck utility pole that caused a power outage).
You can buy a ground fault circuit interrupter (GFCI) to plug into or connect to the inverter's output. It has a built-in fuse for protection, just like a car stereo amplifier. You can also add a 160A fuse to the positive battery terminal for extra protection.

Generator is great

As described!

The generator started on the very first pull. How sweet is that?
Quiet, efficient and light weight. The weight was a serious consideration as I am 70 years old.
We're very happy with this purchase for our 5th wheel camper. Now we can boondock.

Works great I wish I could order another

When I first got my hands on this generator, I was pleasantly surprised by its ease of handling and transport. I had no idea that this modest device would soon become an indispensable tool in my business. As a professional who needs reliable power solutions on-site, I can confidently say that this generator has exceeded my expectations in every way.
Let's start with its weight and portability. At first glance, one might underestimate the capabilities of this powerful, compact generator. Weighing significantly less than traditional generators in its class, it challenges the conventional wisdom that power comes with bulk. Its sleek design and ergonomic handles make it very easy to carry, whether navigating through tight spaces or transporting it to different job sites. Gone are the days of dealing with heavy equipment—with this generator, mobility is simple.
But don't be fooled by its lightweight construction: this generator delivers exceptional performance. From powering essential tools to operating sensitive electronic devices, it performs every task with precision and reliability. Whether I'm using any power tool, such as a vacuum cleaner to clean a car, or a polisher to give it a shine, I can trust this generator to provide me with constant power without fail. Its efficiency is unmatched, allowing me to maximize productivity without interruptions or downtime.
One of this generator's most notable features is its remarkably quiet operation. As someone who values a conducive work environment, I was impressed by its quiet background hum. Gone are the days when noisy generators would disturb the peace and quiet of the surroundings. With this generator, I can focus on the task at hand without distractions, whether I'm working in a residential neighborhood or in an office. Its quiet performance is a testament to its superior engineering and design.
Now, let's talk about value for money. Investing in quality equipment is essential for professionals like me, and this generator is worth every penny. Its durability and reliability ensure it will withstand the rigors of daily use, providing long-term performance and peace of mind. Unlike cheaper alternatives that can fail under heavy loads or constant use, this generator is built to last, making it a smart investment for any professional looking for reliable power solutions.
But the benefits don't end there: this generator offers unmatched convenience and versatility. With multiple outlets and compatibility with a wide range of devices, it easily adapts to diverse work needs. Whether you're charging power tools or operating lighting equipment, this inverter handles it all seamlessly. Its intuitive controls and user-friendly interface make it easy to use, even for those with little technical experience.
In addition, its advanced features and safety mechanisms provide added peace of mind. From overload protection to surge suppression, it prioritizes safety without compromising performance. I can trust that my equipment and electronic devices are protected from potential damage, allowing me to focus on my work without worrying about unexpected events. This generator prioritizes both efficiency and safety, making it an indispensable tool for professionals in various industries.
In conclusion, the generator is lightweight and efficient, and it has transformed the way I approach energy solutions in my professional work. Its unmatched combination of portability, performance, and quiet operation makes it an exceptional choice for professionals who need reliable power. This generator is an investment that will undoubtedly improve your productivity and efficiency. Forget bulky, noisy generators: with this generator, power is at your fingertips, wherever you go.

a good generator for rv or emergency home use, but at about 55 pounds filled up, it's a bit heavy, but a cost of high watt output.

I’ve been using the Erayak portable inverter generator for several weeks now, and it’s exceeded my expectations.
This unit delivers 4000W peak / 3500W rated power with a pure sine wave inverter, which means I can safely run my laptop, phone chargers, and other sensitive electronics without worrying about power spikes.
For my camping trips and occasional home backup, it has been a quiet workhorse. With the ECO mode, the noise level stays low, and I can stretch fuel use for hours — much quieter than my neighbor’s conventional generator.
The design includes both a 120V 20A household outlet and a 120V 30A RV outlet, so I’ve powered tools in my garage, my RV’s AC unit, and even small kitchen appliances during an outage.
Starting it is straightforward — fill the gas tank, check the oil, flip the switch, and pull the recoil handle. The LED indicators for oil alert, overload, and running status are a nice safety touch.
The open-frame inverter design feels solid and well-built. It’s well-ventilated, which helps during long runs on hot days. At about 30 kg (around 66 lbs), I can lift it alone, but moving it with a friend is easier.
Pros
✔ Stable power for electronics
✔ Quiet operation with ECO mode
✔ Dual AC outlets for versatility
Price
At $449 , it’s a solid investment for both home backup and outdoor adventures.
Conclusion
If you want a dependable, fuel-efficient, and quiet generator for your RV, home, or camping trips, I can confidently recommend this model.

The ERAYAK 4000W generator has proven to be an indispensable resource for anyone needing a reliable and efficient power supply. Whether for the garage, workshop, or construction site, this quiet and powerful gasoline generator provides the necessary power for a wide range of applications.
With a capacity of 4000 watts, it can power a wide range of tools and equipment, making it ideal for professional applications and demanding DIY projects. Furthermore, the generator is equipped with an oil sensor that protects the engine from damage caused by low oil levels, thus increasing the longevity and reliability of the unit.
By adapting the engine power to the actual power demand in Eco mode, not only is fuel saved but noise pollution minimized. This feature makes the ERAYAK generator particularly suitable for environments where noise is a significant factor, such as residential areas or nighttime work.
Despite its robust construction, the ERAYAK 4000W generator is surprisingly compact and portable. This facilitates transport from one site to another, making it a practical companion for mobile operations or emergency situations. The generator's simple operation and maintenance ensure that it can be used safely and effectively even by those without prior technical knowledge.
In summary, the ERAYAK 4000W generator is an excellent choice for anyone seeking a powerful, reliable, and user-friendly power solution. Its advanced features, combined with its robust construction and energy efficiency, make it an ideal tool for a wide variety of applications, both in professional and personal settings.
What customers think about the store
The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or ... The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or outdoor activities. However, some had issues with longevity, starting difficulties or confusion about fuel compatibility. Customer service is generally seen as responsive but harder to reach.
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