Customer Services
Customer Service
At Erayak, your satisfaction is our top priority.
Whether you need product support, help with a warranty claim, or simply have a question — our dedicated team is here to assist you.
Reach out through the form below, or contact us by email or phone. We’re ready to help, every step of the way.
🇺🇸 United States Contact – Erayak North America
- Email: support@erayakpower.com
- Address: Erayak Power Victorville, CA 92392, USA
Need Help? We're Just a Message Away.
Let customers speak for us
from 1641 reviews
Received Gen well packed and quickly. Went through start up procedures. Gen fired right up no problem.
It ran my rv ac no problem and I’m sure it’ll run both. My only small gripes are no eco mode on electric start model and it’s a little louder than I thought it would be. Maybe because there’s no eco

Erayak Dual-Fuel 4500W Inverter Generator – 30Amp Propane & Gasoline, Portable Quiet Power for Camping & RV

Everything went great. I had a little trouble getting the trolley wheels on but my age has something to do with that. I especially like the size of the generator for the amount of power it puts out. I would definitely recommend this unit.
Jim McRoberts

Great little generator for the money. I bought this specifically to recharge batteries on my boat when I go places where I will leave my boat docked and the dock doesn't have electricity. Lightweight, starts easy and in eco mode it is amazingly quite and its barely audible 30 -40 feet away so its not annoying to people on shore.

Fantastic...very quiet for its size...perfect backup for the Hurricane

Great overall generator and at a fair price. I bought this for day use, camping, and definitely in case of a power outage. This unit by far meets all my needs.
Upon receiving it the generator is well packed and arrived undamaged. Start up was easy as the directions are simple to follow and written in plain English. The unit comes with all the necessary tools to install the spark plug and fuel up safely. It also has an adapter that you can use to charge up a car battery if needed. I fortunately haven’t had to use this but will come in handy if batteries run low on an RV or your primary vehicle. It’s a lighter device so most can move around in their own with the convenient handle. It doesn’t take up a lot of space so easy to store at home or in your vehicle.
It runs relatively quiet for a generation and doesn’t drown out conversations when sitting around the campfire. I like the easy use as it clearly indicates on the switch startup mode. Starting the generator was a snap and hasn’t given me any issues. Often when not in use for a season it’s easy to forget but this one provides plenty of direction all on its own.
This is a great product and I was able to run the blower for a bounce house at a soccer party. It allows you the freedom to take things you normally wouldn’t use to the park like this event. I will definitely be using your run my pellet stove if the power goes out this winter and keep my refrigerator from thawing out during linger power outages.
Very pleased with the porches and a well thought out design and instructions.

I’ve got a workshop that’s set back from my house, and running a power line all the way out there would’ve been way too expensive and complicated. So I decided to give this generator a try, and it’s been exactly what I needed.
Since I mostly work out there in the evenings, I really appreciate how quiet this thing is. It’s not much louder than a normal conversation, so it doesn’t disturb me or my neighbors. It’s also surprisingly lightweight and easy to move around, but don’t let that fool you it packs enough power to run my lights, tools, and a small heater all at once.
I was up and running within minutes of unboxing it. Just added gas and oil, pulled the cord, and it started right up. The ECO mode is great for saving fuel when I’m only running one or two things.
If you need reliable, quiet power for a shed, campsite, or backup at home, this generator is a solid choice. No complaints at all!

This ERAYAK 2400W inverter generator works for both home backup and for camping. It’s quiet, easy to start, and the ECO mode saves fuel while still providing steady power. It’s compact and portable easy for traveling. This compact portable generator has exceeded all my expectations! I bought it mainly for camping and emergency backup at home, and it has proven to be one of the best investments I’ve made. Despite its small size, it delivers an impressive amount of power and runs everything I need without any issues.
Setup was simple and quick. It started right up on the first try and has been reliable every single time I’ve used it. The design is lightweight and easy to carry, so transporting it from my garage to the car or campsite takes almost no effort. It doesn’t take up much space either, which is great for storage.
One thing I really appreciate is how quiet it runs compared to other generators I’ve owned. I can hold a conversation nearby without shouting, which makes it perfect for camping or tailgating. It’s also very fuel efficient I can get several hours of steady power on a single tank, giving me peace of mind during longer outings or unexpected blackouts.
So far, I’ve powered lights, fans, a mini-fridge, and even charged my phone and laptop without a problem. The output is stable, so I don’t worry about damaging sensitive electronics. The controls are very straightforward, and I think even a first-time generator owner would have no trouble using it.
Overall, this little generator is powerful, portable, and dependable. It’s built solidly, feels durable, and I know it will last me for years of use. Whether you’re looking for something for camping, RV trips, tailgating, or just a reliable backup at home.

Quality product, great fuel capacity. Very quiet.

The first impression of the ERAYAK 8000iE is excellent — it’s a beautifully designed machine with a solid metal frame that gives it a premium look and feel. I ran it under load for several hours, and when I drained the break-in oil, I was surprised at how clean it was, with only minimal metal particles, which is completely normal. Overall, I’m very impressed with its performance and build quality. This generator has really exceeded my expectations, and I truly enjoy using it.

RAS

Generator was easy to set up, especially like the dual fuel feature being able to run gasoline or propane
Generators easy to start couple poles in the start mode and it fires right up

If loking for a viable alternative to a Honda Inverter Generator, this is a good choice to consider. Packaged very well, comes with portable propane tank connection, 1 extra spark plug, spark plug removal tool, plastic oil fill container,
30amp adapter, and manual.. As with any small engine, a proper breakin is crucial to longevity.

Works well and does the job!! Love it!

I got the Erayak R8000iE inverter generator a few weeks ago, and I’m really impressed so far. Setup was super easy, and the electric start button makes it way more convenient than pull-start models I’ve used before.
I tried running two heaters at the same time, and this 8000W inverter generator had no problem keeping up. The display shows a steady 60Hz output, which gives me confidence when plugging in sensitive electronics.
Noise level is surprisingly low for the size, and that’s a big plus. It feels solid, has plenty of outlets, and I like knowing I can use it for camping trips, RV power, or as a home backup generator.
Overall, this is a quiet inverter generator with serious power. If you need something reliable and easy to use, the R8000iE is worth it.
What customers think about the store
The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or ... The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or outdoor activities. However, some had issues with longevity, starting difficulties or confusion about fuel compatibility. Customer service is generally seen as responsive but harder to reach.
Read more